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Delivery

Can my delivery address be different from my billing address?

Yes, your delivery address can be different from your billing address. Please go to the check out and select ‘different address’ to enter a different delivery address.

Where do you deliver to?

We ship to the following countries:

Spain
Belgium
Denmark
France
Germany
The Netherlands
Luxembourg
United Kingdom
Portugal

What are the delivery costs?

The Netherlands, Belgium, Germany and the United Kingdom enjoy free delivery. For the other countries shipping is € 9,95.

How long does delivery take?

We provide worldwide shipping with our partners, PostNL (The Netherlands), DHL or DPD. Shipping to the Netherlands takes two to three working days. Shipping to Belgium and Germany takes one to five working days. Shipping to the rest of the countries takes two to five working days. Delivery can take longer during the sale period or holiday season. You will receive a tracking code as soon as your order has been shipped.

I haven’t received my parcel yet. What should I do?

Please use the tracking code you received via e-mail to check the status of your order. If your order is stuck somewhere or if your tracking code doesn’t show the location of your order, please contact the shipping company. Alternatively, please contact our customer service team for assistance.

I received an incorrect item. What should I do?

Oops! Sorry about that. Please contact our customer service team immediately so we can make sure you’ll receive the correct item. We will provide you with return instructions and a pre-paid return label.

My order is missing an item. What should I do?

Please contact our customer service team as soon as possible, so we can send you that missing item if we have it in stock.

 

Returns

When will I get my refund?
We will refund you within 7 days after processing your return, using the same payment method you used to place your original order. Some banks might need the full 7 days, but in most cases you’ll have your refund sooner.

The price of an item I ordered has changed. Can I get a refund?
Unfortunately, it is not possible to receive a refund when prices have changed during a sale period. If the item is still in stock online, you can return your item using the return label found inside the box you received. If prices have changed for any other reason, please contact our customer service team.

How many days to I have to return my order?
You can return your order within 30 days of delivery. If you’d like to return an item(s) from your order.

Can I exchange a product?
Unfortunately that’s not possible. But you can return your original order then place a new order for your preferred size or colour.

Where do I send my return?
The return address will already be on the return label inside the box delivered to you.

Your order will be returned to the following address:

IBWT
Afd. Retouren
Postbus 442
2130AK, HOOFDDORP

All orders sent to any other address will not be accepted as return.


Do I need to pay for my return?
We can send you a PostNL label for the return and we charge 6,95 for the Netherlands and Belgium. For other countries please contact our customer service.

Will I get a confirmation of my return?
Once we have processed your return, you will receive a return notification. Please keep in mind it can take a couple of days before your parcel reaches our Warehouse and can be processed.

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